Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.ĭo not touch the ink nozzles or the copper-colored electrical strip. Remove the cartridge indicated in the error message from the carriage.Ĭarriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.Ĭarriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot. ![]() Wait until the carriage stops moving before continuing. Open the door or lid to the cartridge access area. Remove any debris or buildup from the contacts on the cartridges and in the carriage. ![]() I understand you are unable to print in color.Ĭlean the ink cartridge and carriage electrical contacts Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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